1. Your Clients Expect It
An increasing number of your clients and prospects are using the Internet
more frequently on a daily basis. With over 70% (InternetWorldStats.com,
May 2004) of the population in the United States now online, you can't
afford not to be. A few years ago, having a website was prestigious
and indicated that an advisor used cutting-edge marketing techniques.
Nowadays, it is becoming increasingly standard, and not having a website
may reflect poorly on your business.
2. Your Competitors Have One
If you don't have a website, you could lose clients and prospects
to competitors who do. If all other things are equal, the decision
to go with you or a competitor could hinge on the convenience and
benefits a website brings to your potential clients. The Internet
provides a level playing field for advisors - a well-designed website
for a small financial planning practice can have just the same presence
and consumer impact on the web as a large financial institution.
3. Enhance Your Image
Enhance and improve your professional image with your domain name
printed on your business cards, stationery and advertising material.
Your own domain name (www.yourcompany.com) establishes a strong
online brand identity and also allows you to set up email addresses
specific to your own company or practice. A well-designed Web site
is a great way of instilling confidence and reassuring clients that
you are keeping up with the times.
4. Improved Customer Service
Many consumers use the internet today to search for goods and services
online, including financial planning and investment products. Your
website provides your clients with a virtual contact point that
is open 24 hrs a day. Keep your clients informed about upcoming
events and seminars and how new tax laws and legislation affect
their personal finances. You can provide research and reports on
particular investments that you recommend for client portfolios.
You can also provide clients with password-protected access to view
their portfolio statements online.
5. Enhance Your Marketing
A website can effectively supplement and enhance your other marketing
activities. The amount of information you can present on a website
far exceeds what you can do on a small budget with traditional advertising
and it is all in full colour. Integrating an electronic newsletter
with the website is an effective way to leverage your online presence.
Most email newsletters contain several article summaries with links
to the full-text article on the website. Visitors who click the
links to read the full story, hopefully, will explore other sections
of the site. This provides advisors with another chance to discuss
their products and service offerings.
6. Constant Showcase
Your website can provide a showcase of everything you and your practice
have to offer, in one easy-to-navigate location. It is open 24 hours
a day, 7 days a week to clients and prospects alike.
7. Being Anonymous
A website is anonymous and free of any pressure. A prospect visiting
your site can spend as much or as little time as they like to decide
if they want to follow up on your financial product or service offerings.
8. Frequently Asked Questions
Whoever answers the telephone in your practice can tell you, their
time is often spent answering the same questions over and over again.
Posting these answers on your website will not only be more convenient
for the client, but also mean your employees can devote more time
to other tasks as opposed to answering the phone.
9. Immediate Feedback
A web site is a great way to get immediate feedback from your clients,
through client surveys, contact forms, and e-mail addresses for
your contact personnel.
10. Low Cost Investment
Whether it's a simple design that offers basic information about
you and your practice or a fully-functioning client service site,
most everyone today can have a website built to their specifications
at a reasonable cost. There are attractive options to be had for
every budget. In addition, your web site is truly low-cost advertising.
It is a marketing tool you can use again and again for years.
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